Frequently Asked Questions

Eligible products ship within the contiguous United States. Orders to Alaska, Hawaii, Puerto Rico, remote addresses, islands, or unusually difficult delivery locations may need a custom freight quote before purchase.

Many premium sauna, heater, plunge, steam, and accessory products include free shipping within eligible U.S. service areas. Final shipping details are confirmed at checkout on the merchant site.

Most orders need 3 to 5 business days to process, then roughly 3 to 17 business days in transit. Freight timelines can move with carrier availability, distance, weather, and delivery access.

After shipment, the merchant or carrier sends a confirmation email with tracking details. Use that link, or enter the tracking number directly on the carrier website.

Large sauna, tub, and heater orders often arrive by freight truck. Standard delivery usually ends at the curb or driveway. Plan ahead for moving the crate to its final location.

Inspect the crate before signing. Note visible damage on the delivery paperwork and take photos. If concealed damage appears after unboxing, contact the merchant immediately with photos and order details.

Most purchases support major credit cards, debit cards, Shop Pay, Apple Pay, and Google Pay. Financing may be available on select products through the checkout provider.

Most orders are listed as sales-tax free, except where the merchant is required to collect tax. Any required tax appears automatically during checkout.

Contact the merchant as quickly as possible. Once an order enters fulfillment or freight scheduling, changes may be limited or unavailable.

Yes. Send questions to bodhijosephmiller@gmail.com. We can help narrow the field, compare product types, and point you toward the right next step before you buy.

Many products have a 30-day return window when eligible. Return shipping, restocking fees, condition requirements, and product exclusions can apply. Review the merchant return policy before purchase.

Warranty coverage is handled by the product manufacturer or selling merchant. Keep your order confirmation, delivery photos, model details, and serial numbers for support.

Yes. Traditional electric sauna heaters typically require a dedicated 240V circuit installed by a licensed electrician. Confirm electrical requirements before ordering.

Most outdoor kits need a level, stable base such as compacted gravel, pavers, concrete, or a properly rated deck. Check the product manual before site prep.

Most products in the catalog are intended for U.S. customers. If you are outside the United States, ask before ordering so the right regional dealer or freight path can be confirmed.